Last Updated: 01 January 2025

We want you to be completely satisfied with your purchase from Sleep Essentials. If you are not, you may request a return or refund under the conditions below.

Returns Eligibility

You may return items within 7 days of receiving them if:

• The product is unused
• Still in its original packaging
• In resalable condition

Due to hygiene reasons, pillows, mattress protectors, bedding, and sleep accessories may NOT be returned once opened or used.

Faulty or Damaged Products

If you receive a defective or damaged product:

• Notify us within 48 hours
• Provide photos/videos of the issue
  We will replace the item or issue a refund.

Wrong Item Received

If we deliver the wrong product:

• We will arrange collection at no cost
• A replacement or refund will be processed immediately

Refund Process

Once the returned items are received and inspected:

• Refunds will be processed within 5–7 business days
• Refunds are made to the original payment method
• Shipping fees are non-refundable (unless the error was ours)

Non-Returnable Items

• Opened bedding, pillows, and sleep essentials
• Gift cards
• Clearance and sale items (unless defective)

Exchanges

Exchanges are allowed only if:

• The product is unused
• In original packaging
• The requested item is in stock
• Courier fees may apply.