Privacy Policy
Last Updated: 01 January 2025
Sleep Essentials (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner.
This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
We collect the following types of personal information:
Information You Provide
- Name and surname
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely through third-party payment gateways)
- Messages submitted through forms or customer support
Automatically Collected Information
When you visit our website:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent
- Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)
Third-Party Information
We may receive information from:
- Payment providers
- Courier services
- Marketing & analytics platforms
How We Use Your Information
We use your information for the following purposes:
- To process, fulfil, and deliver your orders
- To communicate order updates and customer support
- To respond to enquiries or complaints
- To improve website performance and shopping experience
- For marketing (email, SMS, retargeting) — only with your consent
- To comply with legal obligations
Sharing Your Information
We do not sell your information.
We only share data with trusted service providers when necessary:
- Courier companies (for delivery)
- Payment gateways (for secure transaction processing)
- IT and hosting providers
- Marketing tools (only if you opt-in)
Each third party is required to comply with POPIA.
Cookies & Tracking
Sleep Essentials uses cookies to:
- Improve website functionality
- Personalise browsing experience
- Analyse traffic and behaviour
- Enable remarketing and advertising
You may adjust your browser settings to block cookies, but some features may not work properly.
Data Storage & Security
We take data protection seriously and implement safeguards such as:
- Encrypted connections (SSL/HTTPS)
- Secure servers and firewalls
- Limited access to personal information
- Industry-standard security practices
Your information is retained only as long as necessary for legal, operational, or transactional purposes.
Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent for marketing
- Object to certain forms of processing
- Request details on how your data has been used
To exercise your rights, contact us at:
Email: info@sleepessentials.co.za
Phone: +27 71 738 4806
- Email & Marketing Consent
You will only receive marketing emails or SMS messages if you:
- Opted in during checkout
- Subscribed via our website
- Requested updates from us
You can unsubscribe at any time.
Payment Security
Payments on Sleep Essentials are handled by secure third-party payment processors.
We do not store your card details.
Links to Other Websites
Our site may contain links to external websites.
Sleep Essentials is not responsible for their privacy practices or content.
Updates to This Policy
We may update this Privacy Policy from time to time.
Revised policies will be posted with a new “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
Sleep Essentials – Customer Support
Email: info@sleepessentials.co.za
Phone: +27 71 738 4806
Website: https://sleepessentials.co.za/